Pro Car Keys LLC ("we," "us," or "our") operates at pro-carkeys.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or requesting our services, you agree to the practices described here.
We do not sell, rent, or trade your personal information to anyone, ever. Your information is used solely to provide the service you requested from us.
1. Information We Collect
Information you provide directly:
- Your name
- Phone number
- Email address
- Vehicle details (year, make, model)
- Service location and request details
This information is collected when you call us, fill out a contact or quote form, or request a callback on our website.
Information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring URL (the page that linked you to our site)
Why we collect IP addresses: We log IP addresses strictly to detect and prevent fraudulent ad clicks, bot traffic, and abuse of our website and advertising systems. This protects the integrity of our business and helps us ensure our services remain available to real customers. IP data is never used for marketing purposes and is not shared with outside parties.
2. How We Use Your Information
All information we collect is used exclusively to provide you with the service you requested. Specifically, we use your information to:
- Respond to your service request or quote inquiry
- Schedule and dispatch a technician to your location
- Contact you about your job before, during, or after the service
- Maintain our internal service records
- Detect and prevent spam, fraud, and abuse of our systems
- Improve the performance and usability of our website
We do not use your information for unsolicited marketing, profiling, or any purpose unrelated to the service you contacted us about.
3. We Never Sell Your Information
Pro Car Keys LLC does not sell, rent, lease, or share your personal information with third-party companies for their marketing or commercial use. This is not a standard we aspire to, it is a firm policy with no exceptions.
Your information may only be accessed internally by:
- Our office staff handling your inquiry
- The technician assigned to your specific job, for service fulfillment only
All internal access is on a need-to-know basis. No one outside Pro Car Keys LLC receives your personal details except as required by law (see Section 7).
4. Data Storage and Security
Customer information is stored in a private, secure system accessible only to authorized personnel. We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or disclosure, including:
- Restricted access controls, only staff with a direct role in your service can view your details
- Systems that are not publicly accessible
- Regular review of who has access to customer data
While no system is completely immune to security risks, we take our responsibility to protect your information seriously.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and improve your browsing experience
- Analyze website traffic and usage patterns (via tools like Google Analytics)
- Measure advertising performance and detect invalid or fraudulent ad clicks
- Prevent abuse and protect the security of our website
Cookies set by third-party tools (such as Google) are governed by those companies' own privacy policies. You can disable cookies in your browser settings at any time, though some site features may not function as expected.
6. IP Address Tracking and Fraud Prevention
We log visitor IP addresses as part of our standard website security practices. IP data is used to:
- Identify and block fraudulent or automated traffic
- Prevent click fraud on our paid advertising campaigns
- Detect patterns of abuse or malicious activity against our website
- Comply with security audit and reporting requirements
IP address logs are retained only as long as necessary for security review and are never used to identify, contact, or target individual users for marketing purposes. IP data is not shared with outside parties.
7. When We May Be Required to Disclose Information
We do not voluntarily share your information with outside parties. The only circumstances in which we may be required to disclose information are:
- In response to a valid legal process, such as a court order or subpoena
- To comply with applicable federal, state, or local law
- To protect the rights, safety, or property of Pro Car Keys LLC, our staff, or the public
In any such case, we disclose only the minimum information required and, where permitted, will notify the affected party.
8. Third-Party Services
We use a limited set of trusted third-party tools to operate our website and advertising. These may include:
- Google Analytics, for website traffic analysis
- Google Ads, for advertising and click fraud detection
- Google Maps, for location and service area display
These services may collect limited technical data (such as IP address or browser type) in accordance with their own privacy policies. We do not pass your personal contact information (name, phone, email) to any of these platforms.
9. Data Retention
We keep your information only for as long as necessary to:
- Complete and document the service you requested
- Maintain legally required business records
- Resolve any disputes related to our services
Once information is no longer needed for these purposes, it is deleted or anonymized.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of any optional data uses
To make any of these requests, contact us using the information in Section 12 below. We will respond within a reasonable timeframe.
11. Children's Privacy
Our services are intended for adults and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Pro Car Keys LLC
- Chicago, IL 60610
- Phone: (847) 423-6277
- Website: pro-carkeys.com